FREQUENTLY ASKED QUESTIONS
Absolutely! At Korean Cosmetics Mall, we ensure that the product you see in the picture is exactly what you’ll receive. We strive to provide accurate images and descriptions so you can shop with confidence. If you have any questions or concerns, our customer support team is always here to assist!
Returning an item at Korean Cosmetics Mall is easy! Here's how:
- Check Our Return Policy: Ensure your item meets our return criteria (unused, unopened, and within the return window).
- Contact Us: Reach out to our customer service team with your order details and reason for return.
- Receive Instructions: We’ll provide you with return instructions and the return address.
- Ship the Item: Pack the item securely and ship it back using the carrier of your choice.
- Refund/Exchange: Once we receive and inspect the item, we’ll process your refund or exchange promptly.
If you have any questions, feel free to contact our support team. We’re here to help!
Yes, we do our best to restock popular items as quickly as possible! If a product is marked as "out of stock," it’s likely on its way back. You can sign up for restock notifications on the product page to get an alert as soon as it’s available again. For further inquiries, feel free to contact our customer support team!
At Korean Cosmetics Mall, we ship orders to a wide range of locations, both domestically and internationally. During checkout, you’ll be able to enter your address to see if we deliver to your area.
For international shipping, delivery times and rates may vary depending on the destination. If you have specific questions about your location, feel free to reach out to our customer service team – we’re here to help!