Refund and Return Policy – Korean Cosmetics Mall
At Korean Cosmetics Mall, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Return Policy
- Items can be returned within 07 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item).
Refund Policy
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days, and the credit will automatically be applied to your original payment method.
Non-Returnable Items
- Opened or used products.
- Items purchased on final sale or clearance.
- Gift cards or promotional items.
How to Initiate a Return
- Contact our customer support team with your order details and reason for return.
- Follow the return instructions provided.
- Ship the item back to us.
If you have questions or need assistance, feel free to reach out to our support team. We’re here to ensure a smooth and hassle-free experience!